Privacy Policy
5.1 Privacy Policy
Last updated: 11-07-2026
This privacy policy applies to all services provided by Lisa Vancouver Fashion, reachable via info@lisavancouverfashion.com. We respect the privacy of our customers and treat the personal information you provide to us confidentially and in accordance with the General Data Protection Regulation (GDPR).
1. What data we collect
We collect personal data that you provide to us when placing an order, creating an account, or contacting our customer service, including:
- Full name
- Address and billing details
- Email address
- Telephone number
- Payment details (processed via our payment providers, not stored on our servers)
- IP address and device/browser information
- Order and transaction history
- Information about your activity and behaviour on our website (via cookies)
2. Purposes of processing
- Processing, dispatching and invoicing your orders.
- Providing customer service and support.
- Sending order updates, tracking information and other relevant information.
- Improving our services, website and product range.
- Preventing and detecting fraud and misuse.
- Sending marketing communications, only where you have given your consent.
3. Legal bases
We process your data on the basis of the performance of the contract (your order), your consent (for example, marketing), a legal obligation (such as tax record-keeping), and our legitimate interest (such as fraud prevention and improving our services).
4. Sharing data with third parties
Your data is shared with third parties only to the extent necessary for our services, including:
- Our payment providers
- Our shipping and delivery partners]
- Our supplier(s), for the purpose of processing and dispatching your order.
- Providers of analytics and marketing services (where applicable and subject to your cookie preferences).
Data processing agreements have been entered into with all of these parties where required. We never sell your data to third parties. As part of our shipping is carried out directly from a supplier outside the EEA (China), a transfer outside the EEA may take place; we apply appropriate safeguards in this respect.
5. Retention period
We do not retain your data for longer than necessary for the purposes for which it was collected, or for as long as required by law (such as a statutory retention obligation for accounting records of 7 years).
6. Cookies
Our website uses cookies to improve functionality, analyse visitor behaviour and support marketing. Please see our separate Cookie Policy for further information. You can adjust your preferences at any time via the cookie banner or your browser settings.
7. Security
We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. All payments are processed via a secure SSL connection.
8. Your rights
You have the right to access, correct, have deleted or restrict your personal data. You may also object to the processing, withdraw your consent and submit a request for data portability. Please contact us at info@lisavancouverfashion.com. You also have the right to lodge a complaint with the supervisory authority (in the Netherlands: the Autoriteit Persoonsgegevens).
9. Contact
Lisa Vancouver Fashion — info@lisavancouverfashion.com