Terms and Conditions

5.3 Terms and Conditions
Last updated: 11-07-2026

These terms and conditions apply to all purchases made via the website of Lisa Vancouver Fashion, reachable via info@lisavancouverfashion.com.

1. Applicability

By placing an order, you agree to these terms and conditions, our Returns Policy, Shipping Policy, Payment Policy, Privacy Policy and Cookie Policy.

2. Product information

We do our utmost to describe products accurately and provide up-to-date information. Colours may vary slightly depending on your screen. Typing or pricing errors and inaccuracies may occur; no rights can be derived from these.

3. Ordering and payment

Orders are only processed once full payment has been received. The available payment methods ([Payment providers]) may vary by country. Customers are responsible for checking which payment methods are available for their location.

4. Processing and delivery

• Processing time (dispatch): 1 to 3 working days.
• Shipping time after processing: 1 to 7 working days, depending on location.
• Shipping takes place directly from our supplier in China; customs charges may apply.
• The timeframes stated are indicative; delays due to high demand, public holidays or customs procedures do not entitle the customer to cancellation or a refund.

5. Returns and cancellations

Please see our separate Returns Policy for all conditions. Cancellation after an order has been placed is not possible, and no refund or chargeback may be opened before the item has been received.

6. Liability

We are not responsible for loss of or damage to items during shipping where tracking shows the parcel was delivered to the address provided. Our liability is, in all cases, limited to a maximum of the purchase amount of the relevant item. Please always check your address details carefully.

7. Intellectual property

All content on the website (text, photographs, logos, design) is the property of Lisa Vancouver Fashion and may not be used without prior written permission.

8. Complaints procedure

Complaints can be submitted in writing via info@lisavancouverfashion.com. We aim to respond within 5 working days. For complaints regarding size or quality, please always include clear photographs and a description.

9. Governing law

These terms are governed by Dutch law. Disputes will be submitted to the competent court in the district in which Lisa Vancouver Fashion is established, unless mandatory law provides otherwise.