Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Lisa Vancouver Fashion, reachable via info@lisavancouverfashion.com.

By using our website and placing an order, you agree to the terms outlined below.

1. Applicability

These Terms and Conditions apply to all offers, orders, and agreements made through the website of Lisa Vancouver Fashion.

By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.

2. Product Information

We make every effort to display our products as accurately as possible and to provide complete and up-to-date information.

However, slight variations may occur, including but not limited to:

  • color differences due to screen settings
  • minor measurement deviations
  • typographical errors or accidental inaccuracies

Such errors or variations do not automatically entitle the customer to compensation or cancellation, unless otherwise required by law.

3. Orders and Payment

All orders are subject to availability and acceptance.

  • Orders will only be processed once full payment has been received
  • Available payment methods may vary depending on the customer’s country or region
  • Customers are responsible for verifying that their selected payment method is available and valid at checkout
  • We reserve the right to refuse or cancel any order if fraud, unauthorized activity, or unusual behavior is suspected

If an order is cancelled after payment has been completed, any eligible refund will be issued through the original payment method.

4. Processing and Delivery

We aim to process and dispatch orders as efficiently as possible.

  • Processing time: 1–3 business days
  • Estimated shipping time: 3–7 business days, depending on the destination
  • Orders may be shipped directly from one of our fulfillment partners or suppliers

Please note that delivery times are estimates only and may be affected by circumstances beyond our control, including customs delays, courier disruptions, holidays, or high seasonal demand.

We are not liable for delays caused by third-party shipping providers or events outside our reasonable control.

5. Returns and Cancellations

Please refer to our separate Return Policy for full details regarding returns, eligibility, conditions, and refunds.

Orders cannot always be cancelled once they have been submitted, especially if they have already entered processing. If you wish to request a cancellation, please contact us as soon as possible at info@lisavancouverfashion.com.

6. Liability

We strive to provide accurate service and timely delivery, but our liability is limited to the maximum extent permitted by law.

  • We are not responsible for loss, theft, or damage during shipping if the tracking information confirms delivery to the address provided by the customer
  • Customers are responsible for entering the correct shipping details at checkout
  • Any errors in shipping information must be reported within 24 hours of placing the order
  • We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website

Nothing in these Terms excludes liability where such exclusion is not permitted under applicable law.

7. Intellectual Property

All content on this website, including but not limited to:

  • text
  • product descriptions
  • images
  • logos
  • branding
  • graphics
  • website design

is the property of Lisa Vancouver Fashion or used under appropriate license, and may not be copied, reproduced, distributed, or used without prior written permission.

8. Complaints Procedure

If you have a complaint, we encourage you to contact us so we can work toward a suitable solution.

Complaints can be submitted in writing via:

Email: info@lisavancouverfashion.com

We aim to respond to all complaints within 5 business days.

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the Netherlands.

Any disputes arising from or relating to these Terms and Conditions shall be submitted to the competent court, unless otherwise required by mandatory law.

10. Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time.

Any changes will become effective once published on our website. Customers are encouraged to review these Terms regularly before making a purchase.