Shipping and Delivery Policy

5.4 Shipping and Delivery
Last updated: 11-07-2026

We aim to deliver your order to you as quickly and accurately as possible. Below you will find all the information about our shipping and delivery policy.

1. Processing time (dispatch)

Orders are processed within 1 to 3 working days. Once your order has been shipped, you will receive a tracking code by email.

2. Delivery time

After processing, the average shipping time is 1 to 7 working days, depending on your location. Please note that delivery may be delayed during busy periods, public holidays, or due to customs procedures.

3. Shipping method and origin

To reduce waste and save on CO₂ emissions, we ship directly from our supplier in China. Depending on the destination country, this means customs charges may apply. Our shipping partners are: [Shipping services].

4. Shipping costs

Shipping costs are shown at checkout and depend on the weight, destination and chosen shipping method.

5. Tracking — customer responsibility

• The customer is responsible for keeping an eye on the tracking code via our website and the link provided by email.
• The customer is responsible for checking whether the parcel is delivered to their home or sent to a pickup point, and for collecting it there if necessary.
• If delivery is taking longer than expected, or something seems wrong, please always email us first at info@lisavancouverfashion.com, rather than opening a chargeback or refund directly.

6. Responsibility upon delivery

• Where the tracking information shows that the parcel has been delivered, responsibility lies with the customer.
• Please check your address carefully; errors must be reported within 24 hours of ordering, via info@lisavancouverfashion.com.